At The Rugged Boots Store, we’re committed to getting tough footwear to tough people worldwide. Below you’ll find answers to common questions from our community of workers, adventurers, and military personnel.

Product Questions

Q: What types of boots do you specialize in?

A: We focus on rugged, durable footwear for demanding environments, including:

  • Hiking Boots (for outdoor enthusiasts)
  • Tactical/Military Boots (for service members)
  • Western Boots (for traditional wear)
  • Work Boots & Shoes (for construction and industrial use)
Q: How do I choose the right size?

A: We recommend ordering your usual size plus one width larger when trying new brands. Our boot experts can advise on sizing differences between brands like Danner, Thorogood, and Wolverine. Feel free to contact our customer service for personalized sizing advice.

Q: Are your boots really suitable for tough working conditions?

A: Absolutely. We select every boot in our inventory based on durability, support, and performance in demanding environments. Many of our customers are construction workers, military personnel, and outdoor professionals who depend on their footwear daily.

Shipping & Delivery

Q: Where do you ship to?

A: We ship worldwide to job sites, military bases, and trailheads across:

  • North America (including remote work camps)
  • European Union (with VAT pre-calculated)
  • Australia/New Zealand
  • Middle East military APO/FPO addresses
Some Asian countries and extremely remote regions may be excluded. Contact us if unsure about your location.
Q: What are my shipping options?

A: We offer two reliable shipping methods:

  • Standard Shipping (10-15 business days via DHL/FedEx) – $12.95 USD
  • Free Shipping (15-25 business days via EMS) – Free on orders over $50
Q: How long does order processing take?

A: Our Illinois-based team personally verifies each order within 1-2 business days before shipping. You’ll receive tracking information immediately when your boots are dispatched.

Q: What about customs and import fees?

A: We handle all export documentation. Customers are responsible for any local import fees if applicable in your country.

Returns & Exchanges

Q: What’s your return policy?

A: You have 15 days from delivery to initiate returns if:

  • The fit isn’t right (we’ll help find your perfect size)
  • The product doesn’t meet our durability standards
Return shipping costs are the customer’s responsibility unless the item is defective.
Q: How do I start a return?

A: Email our customer service at [email protected] with your order number and reason for return. We’ll guide you through the process.

Payments & Security

Q: What payment methods do you accept?

A: We accept all major credit cards:

  • Visa
  • MasterCard
  • JCB
We also accept PayPal for secure checkout.
Q: Is my payment information secure?

A: Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Customer Service

Q: How can I contact you?

A: Reach our boot experts at [email protected]. Our physical address is:
2146 Hog Camp Road, Park Forest, US 60466

Q: Do you offer military/volume discounts?

A: We frequently run promotions for military personnel and bulk orders. Contact us directly for current offers.

Still have questions? Our team of boot experts is ready to help you gear up for your next mission or worksite. Email us anytime at [email protected].