At Outlet The Rugged Boots Store, we’re committed to getting you the toughest footwear for work, tactical operations, and outdoor adventures. Whether you’re lacing up for a construction site, military mission, or mountain trail, we stand behind our products with straightforward shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We ship worldwide except to certain Asian countries and remote regions. International customers may be subject to customs fees which are the responsibility of the recipient.

Our Return Promise

We offer a 15-day satisfaction guarantee on most products. If your gear doesn’t meet your standards for work, tactical, or outdoor use, we’ll make it right.

Non-Returnable Items

For safety reasons, the following items cannot be returned unless defective:

  • Custom-fitted tactical/military boots
  • Personalized western boots

Return & Exchange Process

Step 1: Initiate Your Return

Within 15 days of receiving your order:

  1. Email our returns team at [email protected] with:
    • Your order number
    • Reason for return
  2. Use our template below to ensure we get all necessary information
  3. Wait for our return authorization (typically within 24-48 hours)

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Rugged Boots Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:

  • [Product Name], Size: [Size], Quantity: [Qty]
  • Reason: [Please specify: wrong size, defective, not as described, etc.]

For exchanges, I would like:

  • [New Product Name], Size: [New Size]

Please confirm return authorization and any special instructions.

Best regards,
[Your Full Name]
[Your Contact Email]
[Your Phone Number (optional)]

Step 2: Prepare Your Package

  • Items must be in original condition – unworn, with tags attached and original packaging
  • Include all original documentation and accessories
  • For exchanges, clearly note the replacement item/size needed

Step 3: Ship Your Return

Ship to our Illinois facility using a trackable method:

Outlet The Rugged Boots Store
Returns Department
2146 Hog Camp Road
Park Forest, IL 60466, USA

Return Shipping Costs:

  • Customer pays return shipping unless item is defective or incorrect shipment
  • We recommend insuring your return package
  • International customers: Return shipping and customs/duties fees are your responsibility

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Shipping costs are non-refundable unless the return is our error.

Exchange Process

  • Follow the standard return process above
  • We’ll ship your replacement once we receive the original items
  • No additional shipping charges if exchanging for the same product
  • For upgrades or different products, we’ll invoice the difference

Damaged or Defective Items

If your work boots, tactical gear, or outdoor footwear arrives damaged:

  • Contact us within 3 days of delivery
  • Include photos of the damage
  • We’ll cover all return shipping costs
  • Expedited replacement available for military personnel

Questions?

Our Illinois-based team is ready to assist:

We appreciate your trust in Outlet The Rugged Boots Store for your professional, tactical, and outdoor footwear needs. Now get out there and conquer your terrain with confidence!