Term and Conditions

Welcome to Outlet The Rugged Boots Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.theruggedboots.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. User Obligations and Responsibilities

1.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information
• Keep your password secure and notify us of any unauthorized use

1.2 Prohibited Activities

You agree not to:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our site
• Use any automated means to access our site without permission
• Misrepresent your identity or affiliation

1.3 Age Requirement

You must be at least 18 years old or the age of majority in your jurisdiction to make purchases.

2. Products and Services

2.1 Product Descriptions

We strive to accurately describe our:

• Hiking Boots: Designed for outdoor adventures and rugged terrain
• Tactical/Military Boots: Engineered for durability in demanding operations
• Western Boots: Traditional styles with modern durability
• Work Boots & Shoes: Built to withstand industrial and construction environments

Note: Product colors may vary slightly due to monitor settings. We recommend reviewing sizing charts carefully before ordering.

2.2 Product Availability

All products are subject to availability. We may limit quantities and reject orders due to errors, fraud, or other issues.

2.3 Custom Products

Custom-fitted tactical/military boots and personalized western boots:

• Are made to your specifications
• Cannot be returned unless defective
• May have longer production times

3. Orders and Payment

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to accept or reject orders for any reason.

3.2 Pricing

All prices are in USD and exclude applicable taxes, duties, and shipping unless stated otherwise.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

3.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays).

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

4.2 Shipping Restrictions

We ship worldwide except to certain Asian countries and remote regions. International customers are responsible for any customs fees.

4.3 Delivery Issues

You must:

• Inspect packages upon delivery
• Report damages within 3 days
• Provide a secure delivery location

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day satisfaction guarantee on most products. Exceptions include:

• Custom-fitted tactical/military boots
• Personalized western boots
• Items not in original condition

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days of receipt
2. Include order number and reason for return
3. Wait for return authorization
4. Ship items to our Illinois facility with tracking

5.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect returns. Shipping costs are non-refundable unless the return is our error.

6. Intellectual Property

All content on our site, including logos, text, and images, is our property or used with permission. You may not use our intellectual property without written consent.

7. Liability Limitations

7.1 Product Use

Our products are designed for specific purposes as described. We are not liable for:

• Improper use of our products
• Failure to follow safety guidelines
• Modifications to products

7.2 Website Use

We are not liable for:

• Temporary website unavailability
• Technical issues beyond our control
• Third-party actions

8. General Provisions

8.1 Changes to Terms

We may update these terms at any time. Continued use of our site constitutes acceptance of changes.

8.2 Governing Law

These terms are governed by the laws of Illinois, USA.

8.3 Contact Information

For questions about these terms:

Outlet The Rugged Boots Store
2146 Hog Camp Road
Park Forest, IL 60466, USA
Email: [email protected]